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We work incredibly closely with our clients, to the point where it’s even a little weird calling them ‘clients’.

We have a no-bullshit policy, meaning we have a completely transparent and honest relationship with them that fosters mutual feedback. We see you being in charge of day to day contact and delivery for our clients while being our studio team’s best friend while working on projects together.

Put simply, we want to do incredible work that we’re proud of and makes our clients love us. We live for it. Where there’s an innovative solution to be had or simple amends to complete, we should have tackled it even better than anyone could have imagined.

Our team of Producers are amazing and knowledgable. Our Producers are responsible for processes, resourcing and also have their own direct relationship with the client.

We’re not at all a traditional agency, but we see this role as a Digital Project Manager with a touch of Account Management (we believe this is natural in a good PM!).

Reporting to
For Full Job Description
Project Management Skills
  • Work directly and communicate regularly with client partners and stakeholders

  • Deliver project within timeline and budget to the best possible result

  • Think both small and big picture (sometimes both at the same time). This means understanding the client’s overall long-term challenges as well as the immediate ones

  • Handle multiple projects and manage conflicting demands

  • Produce project plans, manage workload and keep production on-track

  • Translate client briefings to full written briefs and project specifications

  • Actively lead and/or participate in team brainstorms on both internal and external briefs

  • Demonstrate excellent communication with clients, designers & developers

  • Manage and organise studio workflow

  • Guard Phantom’s processes both internally and client side. Adapt and improve these wherever necessary

Account Management Skills
  • Make sure our clients stay in love with us

  • Have regular and frequent meetings with all client contacts

  • Ensure all actions are followed up efficiently

  • Invoice in a timely manner

  • Keep a living record of finances

Your credentials
  • Plenty of digital experience

  • Proven success working directly with creative and technical teams

  • Examples of past successful work

  • A university degree in a related field

  • Experience across agency or in house marketing environments

  • At least 3 years experience in a midweight PM or Producer role

Bonus Points
  • Basic knowledge of coding languages

  • Great eye for design

  • Knowledge of Google Analytics and other Google tools

  • Experience working with Google

  • It never hurts to speak another language

  • Interests outside of work that are fun to talk about

Apply Now

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