UX/UI Designer (LDN)

We are looking for a full-time UI/UX Designer to join our London team. You'll bring a user-centered approach, a keen eye for detail, and a strong understanding of interaction design to create exceptional digital experiences.

You'll work closely with developers, and other designers to craft intuitive and engaging interfaces. We value designers who can translate complex user needs into elegant and effective solutions.

Phantom is a technology-led creative agency crafting experiences for global brands.

Started by our four co-founders in 2013, we’ve grown into a company 100+ Phantoms strong, with locations spanning across two hemispheres (our other studio in Auckland).

Our partners choose us because of the collaboration, innovation, and creativity we all bring to every project. We choose our clients because they’re brands we love to work with, who in turn inspire us to make work we love.

We work on everything from large-scale campaigns to creating immersive digital experiences and developing long-lasting products. If you’re somebody who enjoys a new challenge each day and is looking to create the best work of your career, Phantom is your place.

You are a problem solver with a deep understanding of user-centered design principles. You are comfortable conducting user research, creating wireframes and prototypes, and designing visually appealing user interfaces. You have a strong understanding of usability and accessibility best practices.

In short, we're looking for a collaborative and detail-oriented UI/UX Designer who can contribute to our team's success by creating exceptional user experiences.

As a UI/UX Designer, you'll play a vital role in the entire product and platform design lifecycle, from research and ideation to prototyping and implementation. You'll work closely with cross-functional teams to ensure that our digital products meet user needs and business goals.

You will:

• Conduct user research and gather user feedback to inform design decisions.
• Create wireframes, prototypes, and user flows to visualize and test design concepts.
• Design intuitive and visually appealing user interfaces that are consistent with brand guidelines.
• Collaborate with designers and developers to ensure seamless implementation.
• Advocate for user-centered design principles throughout the product development process.
• Conduct usability testing and iterate on designs based on user feedback.
• Maintain and contribute to our design system.
• Present your work with confidence, clearly explaining your rationale to clients and team members.

Skills and abilities:

• Proven experience in UI/UX design, with a strong portfolio showcasing your work.
• Proficiency in design and prototyping tools such as Framer, Figma, or Adobe.
• Strong understanding of user-centered design principles and methodologies.
• Experience conducting user research and usability testing.
• Knowledge of interaction design and information architecture.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, agile environment.
• Strong understanding of accessibility guidelines.
• Ability to create and maintain design systems.
• Articulate, confident, and assertive when presenting work, able to build trust and strong relationships with clients and teams.
• A team player who thrives in a design-driven, collaborative environment, with a great attitude and no ego.
• Able to understand user and client needs, translating them into effective digital design solutions.
• Highly efficient, detail-oriented, and able to manage tight deadlines while staying organised.
• Comfortable designing and building presentations with strong storytelling skills to communicate design ideas effectively.
• Have a great attitude and zero ego.
• Ambitious self-starter who can thrive in ambiguity
• Can-do positivity and optimistic attitude
• Only applicants with portfolios will be considered.

Bonus points:

• Experience with front-end development (HTML, CSS, JavaScript).
• Experience with animation or motion design.
• Experience with user research tools.

We are an equal opportunity employer and believe our environment, ideas and work can only be its best if our team is representative of all the incredible diversity that exists in the world around us.

All Phantoms are welcomed to our team without regard to ethnicity, religion, national origin, age, disability, sexual orientation or gender identity.

• Pension Scheme
  To help set you up for later in life, we provide a secure pension scheme with Aviva, and will match your contributions up to 7%. 
• Wellbeing and Mental Health
  We care about your health and wellness and provide comprehensive private medical, dental, optical, hearing and mental health insurance with Vitality. 
• Training fund
  We’re all about being at the top of our game, and offer a dedicated annual training budget to support your personal development and upskilling.
• Personal development
  A support system of 1:1s, mentorship and personal development plans are a central part of your life at Phantom, providing support and opportunities to grow.
• Studio
  Our HQ is in the heart of Soho, designed to enhance collaboration and creativity, including flexible work areas, a killer event space and showers and towel service (for all you runners and cyclists).
• Flexible working
  We offer flexible working hours and the opportunity for work from home days.
• Annual leave
  Your leave allowance is above national standard, so you can enjoy some extra R&R time to spend as you wish!  
• Bonus leave days
  Once you’ve been a part of the Pham for 2 years, you’ll receive a bonus annual leave day each year until you hit 30 days. Just a little thanks for being such an important part of our team!
• Birthday day off
  In addition to your holiday allowance, you get your birthday day off which can be taken any day within your birthday month to celebrate in style.
• Enhanced parental leave
  We offer enhanced parental leave policies to support all of the Pham taking this step in growing their family. 
• Free snacks & drinks
  Enjoy a kitchen packed with snacks, treats, drinks, breakfast foods and coffee machine, to help yourself throughout the day.  
• High end equipment
  Our office is kitted out to enable you to do your very best work and support your wellbeing. We invest in Apple hardware, the latest software, standing desks, Vitra office chairs, high end screens and more. 
• Initiatives for proactive ideas
  Phantom is constantly evolving, and we love supporting new ideas and concepts within the team.
• End of year bonus
  At the discretion of Phantom, based on both personal and company performance.
• Cycle to work scheme
  Want to bike to work? We have teamed up with Cyclescheme to save you 25-39% when purchasing a bike and biking accessories.
• Special discounts
  As part of your Vitality insurance plan, we’ve included a great range of discount deals. Currently this includes discounted gym membership, free Apple watch, free Amazon Prime, discounted cinema tickets and much more.
• Dog-friendly
  Your approved, chill canine companion can join you at PHQ.
• Events, team days & parties
  We believe in celebrating our achievements! We’re known for hosting some killer parties and events. Some are for our Pham exclusively (like the end of year party), or within our industry. Others are in honour of our birthday, where we invite our friends, families and collaborators and celebrate another amazing year.
• Merch
  Our brand is our playground - we’re known for dropping collections featuring our very own Phantom that you’ll be able to pick from for free.
• Hobbies & R&D  
  Whether it’s synths and musical instruments, 3D printers, VR equipment, our library of books or gaming consoles, we have an amazing selection of incredible equipment at PHQ that is available for you to use - within your work and for fun!
• Phantom Phriday
  We end our week by taking a break from our screens and spending time sharing what we’ve been up to as a team - whether that’s the incredible work you’ve been doing, or even your recent holiday snaps, it’s an amazing way to share knowledge and learnings as a team, and have some fun while we’re at it. 
• Phriday drinks
  After Phantom Phriday, we head to our bar area for drinks, pizza and a catch up with fellow Phantoms.

Credentials are one thing, but talent is another. If you feel this role for you but don’t meet every requirement listed here, we’d still love to hear from you.